Refund policy

Returns are accepted within 14 days of receipt of your order, for exchange, store credit or refund. All returns must be approved in advance by Undisclosed. 

Some items are non-returnable and will say so on the product page. 

Items must be returned in original and unused condition with original manufacturer's packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges.

Upon receipt of the shipment, Undisclosed will contact you by email to confirm your store credit or exchange. Please be aware that the credit can be used within one year towards the purchase of any available item on our site.